FAQ’s

What is counseling?
Counseling is the process of speaking with a mental health professional about problems or concerns. The mental health professional listens with an objective ear and helps you learn more about yourself, and new ways of looking at situations. This process can help you feel more capable of identifying and solving problems on your own.

How do I know if I need counseling?
Pursuing counseling doesn’t make someone “not normal”. It is not a sign of weakness but of strength – initiating counseling shows that you are taking charge of your own well-being. Your proactivity will pay off. There is no rule for when someone “should” seek counseling; nor is there such a thing as a “not good enough” reason or a “not big enough” problem. Simply ask yourself, “Is something bothering me?” Anything that causes worry or concern is important and, therefore, worth discussing with a counselor.

How do I get started?
To find out more about our services or to make an appointment, call 317.873.8140 ext. 1. Our staff will help you discern which counselor will be the best match for your issue of concern.

How many times would I meet with a counselor?
Counseling is not something you take part in forever. Often clients come with specific issues that can be addressed with short-term care. At your initial appointment you and your counselor can evaluate what issues you want to address and collaboratively develop a plan of care.

What should I expect from my counselor?
Your counselor is a licensed mental health professional (clinical social worker, marriage & family therapist, or mental health counselor) who is trained to help you identify and begin to resolve the issues and problems that are of concern to you. It is perfectly common and understandable to have some anxiety about seeing a counselor. Your counselor will establish a safe and structured environment in which you can feel comfortable discussing your thoughts and feelings. The approach is non-judgmental and collaborative. Counselors help clarify options, provide support and understanding, assist with setting goals, explore feelings and correct misconceptions.

Can I get medication if I need it?
We do not have a prescribing physician on staff but will refer you to a family practice physician or psychiatrist if you and your counselor discern that medication is warranted.

What about confidentiality?
Counseling services are confidential. We will not give your information to anyone without your written consent. Our records are defined as confidential medical records by both state and federal law. Records are kept for seven years prior to their destruction. There are a few exceptions to the rules of confidentiality including cases of child- or elder-abuse or neglect, court orders to release information, or situations in which we believe the client is a serious and immediate danger to self or others. Please feel free to discuss your questions about privacy and confidentiality with your counselor.

What do I do if there is a mental health emergency?
Phones are answered Monday-Thursday from 9:00a.m.-7:00p.m. and on Friday from 9:00a.m.-12:00p.m. Outside of these hours you should call 911 or go to your nearest hospital emergency department for assistance.

What if I have to cancel or reschedule an appointment?
To cancel or reschedule an appointment call 317.873.8140 ext. 1. You will not be charged if you cancel your session 24 hours before the scheduled time. Failed appointments and cancellations made with less than 24-hour notice will be charged at half of your per-session fee.

Will you file insurance for my visit?
We are not contracted with insurance; therefore, payment in full is expected at the time services are rendered. We will file insurance claims for you at your request and any reimbursement will be sent directly to you from your insurance carrier.

Are you faith-based?
Our counseling center is staffed by professionals who are Christians. We respect that faith is a very personal issue and will incorporate spirituality into the counseling process only to the degree that the client is comfortable.